Spotlight On A&E.......
Healthwatch Walsall’s ‘Spotlight On’ briefings are an opportunity to hear from Walsall health and social care providers about topics that the public have highlighted to us as issues they are concerned about.
We have invited those providers to come and deliver briefings at our public meetings so that you the public have the opportunity to listen and then questions of them about any issues you are concerned about regarding the service in general or about specific parts in their presentations.
At our second ‘Spotlight On’ meeting we heard from Miss Ruchi Joshi, Clinical Director – Emergency and Acute Care Group, Manor Hospital, Walsall Healthcare NHS Trust.
We first set the scene with the recommendations that were made in the Accident and Emergency (A&E) Report and more recently our Priorities survey in which we had asked the public what were their biggest concerns regarding health and social care services in Walsall. Long waiting times, low staff numbers and poor quality of care were some of the issues flagged in peoples highest concern overall.
Ruchi gave a very balanced presentation of where the A&E had found itself in a few years ago. She went onto to give a very honest assessment of why the A&E and wider Emergency Dept. had reached the low and then the all-important improvement journey. Ruchi shared the Trust’s plans for extending the A&E are with some much needed additional space to be able to provide a quality A&E service for people.