How we work

Healthwatch Walsall is an independent organisation, led by our members and volunteers, who not only contribute to our work but also help set the direction of the organisation and drive it forward.

Healthwatch Walsall is delivered by Engaging Communities (ECS) - an independent, community interest company, specialising in social research and community engagement, who believe in putting the public at the heart of what we do. As an organisation committed to innovation and collaboration, we pride ourselves on our responsive and flexible approach. We offer excellent value, quality solutions, tailored to your requirements.

Our services:

  • Delivering local Healthwatch
  • Community Engagement
  • Public Consultation
  • Evaluation & Research
  • Complaints Support Services
  • Training
  • Bespoke Consultancy
  • Healthwatch Shared Services
  • Social Research
  • Subscription Services

Our mission at Engaging Communities (ECS) is to turn community engagement into everyday practice, allowing you to transform your public services, decision making and ultimately people’s wellbeing, based on the views, expectations and experiences of the people you serve. Our bank of dedicated volunteers combined with strong relationships with like-minded groups, organisations and agencies, gives us access to a rich source of data. But we offer you much more than data gathering; we use the latest state of the art communications platforms and the considerable expertise of our evidence and insight professionals to analyse and interpret information to empower you to make better informed decisions - giving you the ability to make a real difference to your user’s experience.