Success Stories

Our Success Stories

Here we will post any success stories we have for service users, patients, relatives, carers or friends. If we can improve the care or situation of Walsall residents we are happy to help.

If you wish to contact Healthwatch Walsall you can do so in many ways.

Telephone:0800 470 1660

By Email:

Or our online 24/7 web based "Experience Exchange" CLICK HERE


Just a quick email to thank you for providing me with the telephone numbers for the correct Healthwatch office to deal with my nephew's complaint.  You were really friendly and helpful and I was grateful for that help.

Kind regards,

October 2018

Healthwatch Walsall.

A huge thank you to Healthwatch Walsall.

I made contact due to the failing appointment system and lack of communication from the GP practice I attended with my 17 month grandson. I received consistent updates and support regarding the progression of my complaint. They followed my complaint through and reached a positive result.

This is a marvellous service. Highly recommend it.

Thank you.

December 2018

Whilst walking through Walsall Manor Hospital on my way to an appointment for myself, I noticed a young lady at a table with 'Healthwatch' banners around her.

I had no idea what Healthwatch was and so asked her, and when she filled me in it came as a rush of relief.  I've been struggling to get my grandmother the help she needs from Social Services and within two weeks of getting Healthwatch involved I feel like things have finally started to move forward.

Thank you Healthwatch.  I genuinely don't think anything would have happened without your involvement.

Grandson, Walsall

December 2018

On behalf of my Dad, my Mom, and myself, we would like to say a very big thank you to Tom and the team at Healthwatch Walsall for their help.

My Dad had to go to The Royal Stoke hospital for a procedure, we live in Walsall and have no transport, and were unable to get anyone to take him there on that day. He asked the hospital, and his GP if they could provide any transport but was told no. As my Dad has limited mobility, the only option was to book a taxi there and back, he was quoted a minimum of £100 for the journey. I found Healthwatch Walsall on an Internet search, and emailed them, I received a call from Tom, who said he would do his best to help. He spoke to my Dad and got his details, and then made enquiries on his behalf. The day before his appointment, Dad had a phone call to say that a taxi had been booked for him, and that he would not have to pay anything. We are extremely grateful for Tom's help and advice, and the phone calls which kept us up to date at a very distressing time for us as a family. So once again would like to send our thanks.

And anyone else who needs help or advice with any health matters, please contact Healthwatch Walsall who will do their best to help you as they did with us.

Kind Regards

May 2019