Our complaints process

Report - 19 April 2024

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

We aim to provide the best possible service, but we do not always get it right.

We welcome your feedback to help us improve our work and to make sure we are responding to your concerns as best we can.

We are committed to addressing concerns quickly and giving a full, fair and appropriate response.

Our complaints policy provides more information on our approach and process to resolving complaints about our work.

Downloads

If you need this document in an alternative format? Please contact call 0800 470 1660. Or email: info@healthwatchwalsall.co.uk and request a copy of our complaints policy

 

Downloads

File download
Healthwatch Walsall Complaints Policy 2024
Download (PDF 160 KB)

You might also be interested in

Front Cover A&E report

Healthwatch Walsall Urgent and Emergency Care Centre Report March 2024

The former A & E department at Walsall Manor Hospital has been relocated and renamed the Urgent and Emergency Care Centre, integrating both emergency care and the Urgent Treatment Centre in one place.

Last year Healthwatch Walsall was pleased to have been contacted by Walsall Manor Hospital Trust to invite two cohorts of service users from our sensory loss and disability groups to visit the new department during the latter stages of its construction. The purpose of this was for the Trust to hear firsthand the views of these groups with regards to the suitability of the facilities. Following on from this and six months after the opening of the new Urgent and Emergency Care Centre, Healthwatch Walsall wanted to hear from patients directly to find out about how the new facilities and services were working for them.
Find out more