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17 questions were included in the survey along with open text sections for additional comments to be made. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
A copy of our public meeting/ minutes. Agenda plus 4 documents enc. -
Report -
A copy of our public meeting/ minutes -
Report -
Healthwatch Walsall Advisory Board (HAB) Meeting held on Thursday 4 February 2021 11:15 a.m.
Virtual online digital platform Zoom.
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Healthwatch Walsall Advisory Board (HAB) Meeting held on Thursday 3 December 2020 11:00 a.m. Virtual online digital platform Zoom
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Healthwatch Walsall Advisory Board (HAB) Meeting held on Thursday 23 July 2020, 2.00 p.m.
Virtual Meeting -
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Your monthly catch-up on health and social care experiences, topics, and themes, and useful information. -
Report -
This report is the culmination of engagement work undertaken and co-ordinated by Paul Higgitt,
Senior Engagement Lead, Healthwatch Walsall from the beginning of 2020 when individual patient
stories were recorded followed by three virtual patient engagement events held during June and July
2020. This work has been supported throughout by Phil Griffin, Walsall Together Service User Group
Chair. A significant number of diabetes patients have been involved in this work and there has also
been some input from Diabetes Specialist Nurses and also Diabetes UK. -
Report -
The Pharmaceutical Needs Assessment (PNA) is a key commissioning tool for NHS England, Local
Authority and Clinical Commissioning Group’s (CCG). The PNA includes pharmaceutical services and
other services that may be delivered through community pharmacy. The PNA maps current provision,
assesses local need, and identifies any gaps in provision. It is reviewed every 3 years and Healthwatch
Walsall were pleased to be asked to have an integral role in the consultation process. -
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On this occasion, the Healthwatch have carried out a project that looks at the experiences of people who were more likely to be digitally excluded than the general population in accessing primary care during the Covid-19 pandemic and its associated restrictions. Unlike the HWE project we did not interview GP practice staff as at the time the project was being undertaken local GP practice staff were taken up with the rollout of the Covid vaccination programme and felt unable to take part. -
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Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires. -
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Your monthly catch-up on health and social care experiences, topics, and themes, and useful information. -
Report -
Your monthly catch-up on health and social care experiences, topics, and themes, and useful information. -
Report -
A copy of our public meeting/ minutes. -
Report -
Our' Cost Of Living Crisis' report is now available. See how people have made adjustments and whats important to them. -
Report -
Our latest Enter and View Report on Touchwood Pharmacy - Blakenall Village Centre is now available.
If you wish to receive a paper copy please call: 0800 470 1660. -
Report -
We have finished our young persons project around barriers to communication when accessing health and social care services. It was really good to be able to link in with so many young people and to hear their views. Click the link below to see what young people are saying about services in Walsall. -
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Our Enter and View Report on Blakenall Family Practice is now available. The visit took place in March 2023. If you would like a paper copy of the report sent to you please call 0800 470 1660. -
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Download and read what we have been doing and achieved over the last year. -
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A brief outline of some of the themes and issues that patients have faced using Walsall Services during April 2023. Also, things that you can get involved with! -
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A brief outline of some of the themes and issues that patients have faced using Walsall Services during May 2023. Also, things that you can get involved with! -
Report -
A brief outline of some of the themes and issues that patients have faced using Walsall Services during June 2023. Also, things that you can get involved with! -
Report -
A brief outline of some of the themes and issues that patients have faced using Walsall Services during August 2023. Also, things that you can get involved with! -
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A brief outline of some of the themes and issues that patients have faced using Walsall Services during July 2023. Also, things that you can get involved with! -
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Read or download a copy.
We asked the Practice Manager to send any comments about the Enter and Visit that was undertaken and this is what they said.
‘Thanks again to the Healthwatch Team for undertaking the Enter and View visit. The team was accommodating prior to the visit and also attentive to details during conversations with the practice team during the visit. It was beneficial to gain the insights and experience of the Healthwatch Team from the visit and the resulting report. I would also like to thank Tom for his advice and guidance.’ -
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A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during October 2023.
Also, things that you can get involved with! -
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A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during Novmeber 2023.
Also, things that you can get involved with! -
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A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during February 2024.
Also, things that you can get involved with! -
Report -
On this occasion we carried out a project looking at the Accessible Information Standard to ensure it meets the needs of people with sensory impairment.
Guidance from NHS England states:
‘From 1 August 2016 onwards, all organisations that provide NHS care and/or publicly-funded adult social care are legally required to follow the Accessible Information Standard.’
‘The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.’
This report is a local sample of service user experiences and views.
Available as a PDF and Word document which can be read aloud.
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Read or download a copy.
One download is a PDF and the other in Microsft Word format. -
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A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during March 2024.
Also, things that you can get involved with! -
Report -
NHS 111 triages people's medical needs to enable them to access the appropriate services or to provide advice on self-care where relevant. We want to know if this process is working for you and understand your experiences of using the service.
Here is what you said. -
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The former A & E department at Walsall Manor Hospital has been relocated and renamed the Urgent and Emergency Care Centre, integrating both emergency care and the Urgent Treatment Centre in one place.
Last year Healthwatch Walsall was pleased to have been contacted by Walsall Manor Hospital Trust to invite two cohorts of service users from our sensory loss and disability groups to visit the new department during the latter stages of its construction. The purpose of this was for the Trust to hear firsthand the views of these groups with regards to the suitability of the facilities. Following on from this and six months after the opening of the new Urgent and Emergency Care Centre, Healthwatch Walsall wanted to hear from patients directly to find out about how the new facilities and services were working for them. -
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Read or download a copy.