1. Report -

    To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.

  2. Report -

    To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.
  3. Report -

    To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.
  4. Report -

    To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. .
  5. Report -

    To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. We carried out the visit at the request of Adult Safeguarding Walsall CCG.
  6. Report -

    To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.
  7. Report -

    To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.
  8. Report -

    To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. We carried out the visit at the request of Adult Safeguarding Walsall CCG.
  9. Report -

    To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.
  10. Report -

    To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.
  11. Report -

    To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.
  12. Report -

    To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.
  13. Report -

    Your monthly catch-up on health and social care experiences, topics, and themes, and useful information.
  14. Advice and Information -

    People are doing everything that they can to manage the cost of living crisis. People have cut back on their food shops, turned their heating off to sit in the cold and have even started to work from home to reduce the amount of money that they are spending on their petrol each week.

    However, constantly having to battle against things that are out of your control is always going to take a toll on your mental health, and suffering from mental health issues at this time won’t be making things any easier.

    Unfortunately, over 1.5 million people across England are currently suffering from debt and mental health issues due to the cost of living [1]. We are actually already seeing the outcomes of this, with a recent study carried out from the British Association for Counselling and Psychotherapy discovering that 66% of all current working therapists have said that their client’s mental health has started to decline with the current cost of living [2].

    As we all know, a decline in public mental health has consequences that affect the rest of society, with more people abusing alcohol and other substances when they feel depressed or anxious. [3]

    The infographic/ PDF to download highlights some additional facts and figures surrounding the cost of living crisis and how this links to poor mental health.

    References [1] https://www.moneyandmentalhealth.org/money-and-mental-health-facts/ [2] https://www.bacp.co.uk/news/news-from-bacp/2022/8-september-cost-of-living-crisis-survey-shows-impact-on-mental-health/ [3] See alcoholism rehabilitation article.

  15. Report -

    To observe, and capture the experiences of service delivery from the residents' and relatives’ points of view.
  16. Report -

    A copy of our public meeting/ minutes.
  17. News -

    The latest NHS data shows that a record number of people are waiting for care. However, our new research indicates that there is also a hidden waiting list, and more needs to be done to understand what it's like for people trying to get referred.

    New NHS data indicates that over seven million people are on waiting lists for specialist clinical care or surgery.



  18. News -

    Dementia: shaping support in Walsall, Wednesday 10 May 2023, 9.30 am - 1.30 pm

    Attend and help shape the future of services for people with dementia in Walsall.
  19. Report -

    Our' Cost Of Living Crisis' report is now available. See how people have made adjustments and whats important to them.
  20. News -

    Here is our Spring Newsletter filled with information, updates, and messages from our partners.
  21. Report -

    Our Engage & Share Report on Drake Court is available. To read or download the report use the link below.
  22. Report -

    Our Enter and View Report on Blakenall Family Practice is now available. The visit took place in March 2023. If you would like a paper copy of the report sent to you please call 0800 470 1660.
  23. News -

    Our Healthwatch Advisory Board - Public Meeting Minutes are now available. 18th April 2023.
  24. Report -

    A brief outline of some of the themes and issues that patients have faced using Walsall Services during June 2023. Also, things that you can get involved with!
  25. News -

    he launch of our Joint Forward Plan comes as the Black Country ICB and the ICS celebrate its one-year anniversaries. In the last 12 months, we have already achieved a great deal by working in partnership with organisations in the health and care sector. However, there is no question that this is a challenging time for health and care services, which is why our plan recognises the collective strength in working together to resolve our shared challenges and describes our ambition to improve quality and outcomes for people who use our services.

    This plan is just the start of our journey and I look forward to working with you to bring it to life and make a real difference to the health of people in the Black Country.

  26. News -

    Yes, it will be on Tuesday 17th October from 11.00 am till 2.30 pm.

    The meeting venue is Ryecroft Community Hub, 28 New Forest Rd, Walsall WS3 1TR.

    This is an opportunity for you the public to meet the team and to find out the work we have been doing and are currently undertaking.

    We will present our Annual Report 2022/2023 as well as give an update on our 2023/2024 work projects.

    There will be guest speaker(s) and advice and information from support organisations.
  27. News -

    If you do not have the power to make certain decisions, a lasting power of attorney keeps those decisions with the people you trust.

    Start a conversation today.

    #YourVoiceYourDecision @OPGGovUK 
  28. News -

    October is World Menopause Month, and October 18th celebrated as World Menopause Awareness Day, with the focus this year on cardiovascular health. Established in 2009 by the International Menopause Society in collaboration with the World Health Organization (WHO), World Menopause Month aims to raise awareness of the menopause and the possible associated health issues, whilst promoting support options available to improve the health and wellbeing of those navigating the menopause transition.

    To show our support to colleagues experiencing menopause, Healthwatch Walsall , delivered by Engaging Communities Solutions (ECS), is a signatory of the Workplace Menopause pledge:


    World Menopause Day 2023
    World Menopause Day is held each year on 18 October to raise awareness, break the stigma and highlight the support available for improving health and wellbeing for those experiencing menopause.

    Menopause is not just a gender or age issue; it is an organisational issue which can impact colleagues both directly or indirectly. Awareness around this topic is key to reducing the stigma attached to menopause and encouraging people to talk more openly about it
    The theme for World Menopause Day 2023 is cardiovascular disease. The link between reproductive factors and cardiovascular disease is another important aspect of menopause that women need to be aware of.

    Researchers have recently discovered that a woman's reproductive experiences (including menstruation, pregnancy, any breast cancer treatments, and menopause) can affect the chances of developing cardiovascular disease later in life. Awareness of this can help determine an individual's risk.

    The International Menopause Society has a range of resources available to support this year’s theme, available in different languages.

    At Healthwatch Walsall, we are proud to be a signatory of the Workplace Menopause Pledge, showing that we will provide support, information and resources to our colleagues experiencing menopause.

  29. News -

    Thank you to those who attended our Annual Public Meeting.

    But now we need your assistance. Start the conversation...
  30. Report -

    To read and download a copy.
  31. Report -

    A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during December 2023.

    Also, things that you can get involved with!
  32. Report -

    To read and download a copy. Use the 'Downloads' button below.

    Provider feedback
    The below response was received and added.

    We at The Willows were happy to welcome the Healthwatch team into the home.

    Face to Face relatives meetings will recommence in February 2024, as recent Zoom meetings were not well attended. The Activities Co-ordinator will be inviting residents to a meeting very soon for discussions and recommendations.

    We as a home acknowledge the report and look to make improvements for the well-being of our residents and staff.
  33. Report -

    Read or download a copy.
    One download is a PDF and the other in Microsft Word format.
  34. News -

    The Dementia Needs Assessment is being developed by Walsall Council in partnership with the NHS Black Country Integrated Care Board (ICB). The aim is to understand the needs of Walsall residents with Dementia and those caring, supporting or working with them.

    A community survey is currently live for anyone who has contact with the public as part of their work or volunteering role in the community. Responses will help the Council and the ICB understand resident needs, whether services are meeting these needs, gaps in support, areas for improvement, and information, knowledge, and training needs.

    The Council would like to hear from anyone who comes into contact or support people with dementia. For example, libraries, community services, places of worship, carers support and dementia care. The survey takes approximately 10 minutes to complete and can be completed by going to the survey page for Dementia Needs Assessment 2023: Community Survey. Alternatively you can scan the barcode in the attached poster.

    For more information or to request the survey in an alternative format, please
    email MWwalsall@walsall.gov.uk.
  35. News -

    Ideas Made Real is for young people aged 16-24 to turn their social action projects and community ideas into reality. Each successful young person will receive an award of up to £8,000 and expert support from United By 2022’s youth team to bring their project to life. Whether it's addressing homelessness, promoting mental
    health awareness, or improving their surroundings, Ideas Made Real is designed by young people, for young people. Ideas Made Real is part of our GEN22 programme and last year’s projects won a national award.

    To celebrate the West Midlands turning 50 this year, Ideas Made Real will hand the reins over to young people to create lasting impacts in their neighbourhood, their community and their home. If you have ever felt that no-one is doing anything about an issue that you care about, then this is for you. Previous participants say that Ideas Made Real made them feel confident and connected, and proud they made a difference for a community important to them, or in the place they call home.
  36. Report -

    Read or download a copy.
    One download is a PDF and the other in Microsft Word format.
  37. News -

    Packed full of updates, reports and information from our partners about your health and social care services
  38. Report -

    A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during March 2024.

    Also, things that you can get involved with!
  39. Report -

    NHS 111 triages people's medical needs to enable them to access the appropriate services or to provide advice on self-care where relevant. We want to know if this process is working for you and understand your experiences of using the service.

    Here is what you said.
  40. Report -

    Read or download a copy.