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News -
We will be closed on the 25th, 26th and 27th of December. And the 1st of January 2024. -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during October 2023.
Also, things that you can get involved with! -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during Novmeber 2023.
Also, things that you can get involved with! -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during December 2023.
Also, things that you can get involved with! -
Advice and Information -
By taking part, you will:
• Gain/extend knowledge about how to live with your condition
• Feel confident and more in control of your life
• Manage your condition and treatment together with healthcare professionals
• Be realistic about the impact of your condition on yourself and your family
• Use your new skills and knowledge to improve your quality of life
• Meet others who share similar experiences
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Advice and Information -
Diabetes Self Care Management Programme
If you are living with Diabetes, why not join the Diabetes Self Care Management Programme and take better care of yourself. -
Advice and Information -
Learn new skills to help you to cope with your caring situation. -
News -
CHILDREN & YOUNG PEOPLE’S VOICE SURVEY -
News -
Useful information and support -
Report -
To read and download a copy. Use the 'Downloads' button below.
Provider feedback
The below response was received and added.
We at The Willows were happy to welcome the Healthwatch team into the home.
Face to Face relatives meetings will recommence in February 2024, as recent Zoom meetings were not well attended. The Activities Co-ordinator will be inviting residents to a meeting very soon for discussions and recommendations.
We as a home acknowledge the report and look to make improvements for the well-being of our residents and staff. -
Report -
Read or download a copy.
One download is a PDF and the other in Microsft Word format. -
News -
The Dementia Needs Assessment is being developed by Walsall Council in partnership with the NHS Black Country Integrated Care Board (ICB). The aim is to understand the needs of Walsall residents with Dementia and those caring, supporting or working with them.
A community survey is currently live for anyone who has contact with the public as part of their work or volunteering role in the community. Responses will help the Council and the ICB understand resident needs, whether services are meeting these needs, gaps in support, areas for improvement, and information, knowledge, and training needs.
The Council would like to hear from anyone who comes into contact or support people with dementia. For example, libraries, community services, places of worship, carers support and dementia care. The survey takes approximately 10 minutes to complete and can be completed by going to the survey page for Dementia Needs Assessment 2023: Community Survey. Alternatively you can scan the barcode in the attached poster.
For more information or to request the survey in an alternative format, please
email MWwalsall@walsall.gov.uk. -
News -
In June 2023, the NHS Black Country Integrated Care Board (ICB) published the local NHS Joint Forward Plan, describing how NHS organisations in the Black Country will work together with other partners, including Local Authorities and the community and voluntary sector, to arrange and provide services to meet the needs of local people.
The following five priority areas were set out in the plan:
Priority 1- Improving access and quality of services
Priority 2- Community where possible – hospital where necessary
Priority 3- Preventing ill health and tackling health inequalities
Priority 4- Giving people the best start in life
Priority 5- Best place to work.
With the second year approaching, the plan has been updated and a sixth priority - ‘fit for the future’ - has been added. This is to recognise that the Black Country health system needs to change the way it works to embrace the opportunities and meet the challenges it faces. -
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Ideas Made Real is for young people aged 16-24 to turn their social action projects and community ideas into reality. Each successful young person will receive an award of up to £8,000 and expert support from United By 2022’s youth team to bring their project to life. Whether it's addressing homelessness, promoting mental
health awareness, or improving their surroundings, Ideas Made Real is designed by young people, for young people. Ideas Made Real is part of our GEN22 programme and last year’s projects won a national award.
To celebrate the West Midlands turning 50 this year, Ideas Made Real will hand the reins over to young people to create lasting impacts in their neighbourhood, their community and their home. If you have ever felt that no-one is doing anything about an issue that you care about, then this is for you. Previous participants say that Ideas Made Real made them feel confident and connected, and proud they made a difference for a community important to them, or in the place they call home. -
Advice and Information -
Being active and making connections with others is an important part of our health and wellbeing.
Let's Talk can help to identify what support you would like to access and to make connections in your local community.
For more information, click download for the Lets Talk Service leaflet. -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during February 2024.
Also, things that you can get involved with! -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during January 2024.
Also, things that you can get involved with! -
Report -
On this occasion we carried out a project looking at the Accessible Information Standard to ensure it meets the needs of people with sensory impairment.
Guidance from NHS England states:
‘From 1 August 2016 onwards, all organisations that provide NHS care and/or publicly-funded adult social care are legally required to follow the Accessible Information Standard.’
‘The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.’
This report is a local sample of service user experiences and views.
Available as a PDF and Word document which can be read aloud.
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News -
The minutes from our open to the public session of our meetings. -
Report -
Teenage pregnancy was chosen as one of our priority projects for 2023-2024. We met with Local Authority staff and from this meeting it was clear most of the work we would be undertaking would be around communication, which is something we had already covered in our Young Persons Communication Around Health and Social Care Services Report. We then met with Walsall Teenage Pregnancy Lead; from this we were invited to engage with young people who are currently attending 2 programmes that are running in Walsall, Teens & Toddlers and Thrive. -
Report -
Read or download a copy.
One download is a PDF and the other in Microsft Word format. -
News -
Packed full of updates, reports and information from our partners about your health and social care services -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during March 2024.
Also, things that you can get involved with! -
Report -
NHS 111 triages people's medical needs to enable them to access the appropriate services or to provide advice on self-care where relevant. We want to know if this process is working for you and understand your experiences of using the service.
Here is what you said. -
Advice and Information -
Suicide Bereavement UK have developed a series of At Your Side guides for those bereaved by suicide in the Armed Forces community.
Three guides have been written by the bereaved for the bereaved:
At Your Side guide for veterans
At Your Side guide for families
At Your Side guide for serving personnel
Both the veteran and family guide will be launched on the 17th April 2024. The serving guide will be launched shortly afterwards.
Who produced the At Your Side guides?
The guides have been produced by Suicide Bereavement UK, an internationally recognised organisation specialising in suicide bereavement research and the development of evidence-informed support materials for bereaved people.
They were commissioned by NHS England and co-produced with individuals bereaved by suicide as well as experts in military mental health, suicide prevention and bereavement.
The guides are based on the experiences and needs of those who took part in the Armed Forces Suicide Bereavement Study. All were bereaved by suicide, having lost a friend, colleague, spouse, partner, adult child, parent or sibling during or after military service.
The guides are free to download.
Dedication
The guides are dedicated to those bereaved by suicide and to those they have lost in the Armed Forces community. -
Report -
The former A & E department at Walsall Manor Hospital has been relocated and renamed the Urgent and Emergency Care Centre, integrating both emergency care and the Urgent Treatment Centre in one place.
Last year Healthwatch Walsall was pleased to have been contacted by Walsall Manor Hospital Trust to invite two cohorts of service users from our sensory loss and disability groups to visit the new department during the latter stages of its construction. The purpose of this was for the Trust to hear firsthand the views of these groups with regards to the suitability of the facilities. Following on from this and six months after the opening of the new Urgent and Emergency Care Centre, Healthwatch Walsall wanted to hear from patients directly to find out about how the new facilities and services were working for them. -
Report -
Read or download a copy. -
News -
Ahead of World Asthma Day (Tuesday 7 May), people in the Black Country are being reminded of the signs and symptoms of asthma.
World Asthma Day is organised by the Global Initiative for Asthma (GINA), which aims to improve asthma awareness and care. This year’s theme is ‘Asthma Education Empowers’ and focuses on the importance of empowering people with asthma with the appropriate education to manage their condition and to recognise when to seek medical help.
Asthma is a common lung condition that causes breathing difficulties. It affects people of all ages and often starts in childhood, although it can also develop for the first time in adults.
The main symptoms are a whistling or wheezing sound when breathing, a feeling of breathlessness, a tight chest and coughing. The symptoms tend to vary and can sometimes get worse - this is commonly known as an asthma attack.
The NHS has created a video of a local GP sharing important tips of how to recognise an asthma attack, particularly in children, which can be viewed on YouTube.
Dr Atul Gulati, Clinical Director Respiratory Medicine at The Royal Wolverhampton NHS Trust, said: “World Asthma Day provides the perfect opportunity to raise awareness of asthma including the signs and symptoms to look out for and the importance of seeking help.
“Everyone’s asthma is different, and people may have several triggers. Some of the most common triggers include having a cold or flu, exposure to air pollution, tobacco smoke, house dust mites, animal fur, or grass and tree pollen.
“Whilst the severity of symptoms varies from person to person, asthma is a serious condition so it’s really important that you don’t ignore symptoms and seek medical advice straight away if you’re concerned.”
To help raise awareness of asthma management in children, the NHS Black Country Integrated Care Board (ICB) has also launched its Asthma Friendly Schools initiative which encourages all schools in the Black Country to welcome children with asthma and support them to proactively manage their asthma, both at home and school, so they don’t miss out.
Lisa Cummings, Queens Nurse and Asthma Practitioner in the Children and Young People’s Asthma Team for the NHS Black Country ICB, said: “Asthma is a common but very serious, and sometimes life-threatening, medical condition which affects one in 11 children in the UK.
“We know that asthma that is poorly controlled can not only impact physical health but also psychological health and educational attainment, and so our aim is to ensure that every child with asthma can go to school and fully participate in all elements of school life.
“Our Asthma Friendly School programme recognises the important role that schools play in the health and wellbeing of children, which is why we are encouraging all local schools in the Black Country to take part. The initiative aims to improve the care of pupils with asthma by raising awareness through information, training and support for school staff, as well as pupils, parents and carers.”
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News -
People in the Black Country are being reminded to order any repeat prescriptions they may need ahead of the spring bank holiday (Monday 27 May).
GP practices and pharmacies will have limited opening hours over the bank holiday weekend, making it more challenging for people to access medicines at short notice and may lead to a delay in getting your medication.
Every bank holiday, NHS 111 sees an increase in people getting in touch about repeat prescriptions. Waiting and using emergency or urgent services over the spring bank holiday puts added pressure on already busy services.
To avoid this and to ensure health is not put at any unnecessary risk, people are being asked to submit any repeat prescriptions that are due for renewal by Friday 17 May to make sure there is enough time for them to be processed and dispensed.
Dr Ananta Dave, Chief Medical Officer for the NHS Black Country Integrated Care Board, said: “The time leading up to a bank holiday weekend can be busy for the NHS. By ordering medicines as soon as possible, it allows enough time for it to be processed and dispensed and helps avoid a last-minute rush. “If you take any medicine on a regular basis to help manage a long-term condition such as high blood pressure, diabetes, or asthma, now is the time to check that you have enough medication left to last you over the upcoming spring bank holiday. “Keeping your medicine cabinets stocked, knowing when your GP practice is open, and planning for repeat prescriptions that are due will ensure you can make the most of the long weekend. “The easiest way to order repeat prescriptions is via the NHS App or through your GP practice website. If you do not have access to GP online services, you can phone your GP practice to order prescriptions.”
Most repeat medication requests can be made online, via local practice websites or through the NHS App. People who do not use the internet can approach their practice to access their prescriptions.
If people feel unwell over the bank holiday weekend, but it’s not life threatening, they can contact NHS 111 online at 111.nhs.uk or by calling 111.
NHS 111 can help direct people to the most appropriate local health service if they aren’t sure where to go – this could include an out of hours GP, a pharmacy, a local NHS walk-in centre, ora hospital accident & emergency (A&E) department.
Urgent and emergency care services will also be open as normal over the long weekend. People should only call 999 or attend A&E services in the event of an emergency.