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Report -
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. -
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The report is for Healthwatch Walsall to find out what its work focus for engagement and research should be for the coming year -
Report -
Walsall CCG carried out a consultation on the future of Urgent Care Services in the area. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
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Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
Report -
A Healthwatch Report for the Black Country and West Birmingham Sustainability and transformation plans (STPs). -
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The engagement with young people was carried out through face-to-face engagement with training providers in Walsall and general outreach. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their issues. -
Report -
A copy of our public meeting/ minutes -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations, and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations, and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires. -
Report -
On the 3rd of March Healthwatch Walsalls, First Friday Focus meeting was around bereavement services. Download a summary of that meeting. -
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A copy of our public meeting/ minutes. -
Report -
Our Enter and View Report on Blakenall Family Practice is now available. The visit took place in March 2023. If you would like a paper copy of the report sent to you please call 0800 470 1660. -
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To read download a copy. -
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A brief outline of some of the themes and issues that patients have faced using Walsall Services during August 2023. Also, things that you can get involved with! -
Report -
A brief outline of some of the themes and issues that patients have faced using Walsall Services during July 2023. Also, things that you can get involved with! -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during December 2023.
Also, things that you can get involved with! -
Report -
Healthwatch Walsall wanted explore how Black and Asian women in Walsall truly feel during
their maternity journey. Do women feel as though they are listened to and valued as individuals? Do women feel they are treated with respect and compassion? These are major factors in the quality of treatment a patient feels they have received. Furthermore, we wanted to ask women if they felt their ethnic background influenced the treatment and care they received.
Gathering such patient experiences helps to give a small insight into the maternity journey for Black and Asian women in Walsall. -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during February 2024.
Also, things that you can get involved with! -
Report -
On this occasion we carried out a project looking at the Accessible Information Standard to ensure it meets the needs of people with sensory impairment.
Guidance from NHS England states:
‘From 1 August 2016 onwards, all organisations that provide NHS care and/or publicly-funded adult social care are legally required to follow the Accessible Information Standard.’
‘The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.’
This report is a local sample of service user experiences and views.
Available as a PDF and Word document which can be read aloud.
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Teenage pregnancy was chosen as one of our priority projects for 2023-2024. We met with Local Authority staff and from this meeting it was clear most of the work we would be undertaking would be around communication, which is something we had already covered in our Young Persons Communication Around Health and Social Care Services Report. We then met with Walsall Teenage Pregnancy Lead; from this we were invited to engage with young people who are currently attending 2 programmes that are running in Walsall, Teens & Toddlers and Thrive.