-
Report -
On this occasion we have carried out a project that looks at the experiences of people accessing services that support people with Learning Disabilities and/or Autism in the community -
Report -
We wanted to find out what is important to young people when accessing Health and Social Care services, what they feel is missing and give young people an opportunity to have their voices heard. -
News -
The young person's communication project is aimed at young people aged 14-24 to find out their experiences and challenges in accessing health and social care services and whether young people are aware of alternative options for primary care services. We are conducting this survey to find out what barriers young people are faced with and what could help improve this for them. -
News -
Have you had an issue communicating with a professional? Have you had issues accessing health services? A campaign for and by young people in Walsall
-
Advice and Information -
Please note the directory was published prior to COVID-19. Some contact details may have changed.
-
Advice and Information -
Free 60 minute bookable support sessions with a specialist autism advisor with
lived experience. Person centred, online support sessions, providing
information and guidance for pre and post diagnosed autistic adults
and their families living in the Black Country.
To see the available dates and times and for booking
information please visit: www. autismwestmidlands.org.uk/events/
For more information please contact Sue: E:suemorris@autismwestmidlands.org.uk -
News -
Here is our Spring Newsletter filled with information, updates, and messages from our partners. -
News -
Reflexions is a Mental Health Support Team (MHST), that are a service that helps increase access to mental health
support for children and young people in schools. -
News -
he launch of our Joint Forward Plan comes as the Black Country ICB and the ICS celebrate its one-year anniversaries. In the last 12 months, we have already achieved a great deal by working in partnership with organisations in the health and care sector. However, there is no question that this is a challenging time for health and care services, which is why our plan recognises the collective strength in working together to resolve our shared challenges and describes our ambition to improve quality and outcomes for people who use our services.
This plan is just the start of our journey and I look forward to working with you to bring it to life and make a real difference to the health of people in the Black Country.
-
News -
Childhood vaccinations video - English -
News -
If you do not have the power to make certain decisions, a lasting power of attorney keeps those decisions with the people you trust.
Start a conversation today.
#YourVoiceYourDecision @OPGGovUK
-
Report -
A brief outline of some of the themes and issues that patients have faced using Walsall Services during July 2023. Also, things that you can get involved with! -
News -
Thank you to those who attended our Annual Public Meeting.
But now we need your assistance. Start the conversation... -
News -
Dental services across the West Midlands are commissioned by the Office of the West Midlands, on behalf of NHS Birmingham and Solihull Integrated Care Board (ICB) and NHS Black Country ICB.
We want to know what’s important to you when accessing orthodontic treatment. Whether you’ve recently had orthodontic treatment, or simply want your voice heard, your input is vital for helping us shape how these services are provided in the future.
-
News -
To help focus our work projects for 2024/25. We need you, the Walsall public, to take part and answer a small number of questions. What you say could help reshape services to improve the service user experiences in the future. Make a difference today! -
News -
CHILDREN & YOUNG PEOPLE’S VOICE SURVEY -
News -
Ideas Made Real is for young people aged 16-24 to turn their social action projects and community ideas into reality. Each successful young person will receive an award of up to £8,000 and expert support from United By 2022’s youth team to bring their project to life. Whether it's addressing homelessness, promoting mental
health awareness, or improving their surroundings, Ideas Made Real is designed by young people, for young people. Ideas Made Real is part of our GEN22 programme and last year’s projects won a national award.
To celebrate the West Midlands turning 50 this year, Ideas Made Real will hand the reins over to young people to create lasting impacts in their neighbourhood, their community and their home. If you have ever felt that no-one is doing anything about an issue that you care about, then this is for you. Previous participants say that Ideas Made Real made them feel confident and connected, and proud they made a difference for a community important to them, or in the place they call home. -
News -
The Community Urgent Eyecare Service (CUES) is a free NHS service for anyone who is experiencing emergency eye care problems and is registered with a GP in the Black Country.
The symptoms that can be treated by the service includes:
• red or painful eye or eyelids
• recently occurring flashes and floaters
• recent and sudden loss of vision
• a foreign body in the eye.
Adults and children can use the service, which is available via participating opticians across the Black Country, without the need for a GP referral.
This service is not an eye test and does not cover long standing or major eye conditions such as such as cataracts, diabetic retinopathy or glaucoma. Those who have one of these conditions should contact their optometrist or hospital eye service directly for advice in the usual way.
Sarb Basi, Director of Primary Care for the NHS Black Country Integrated Care Board, said: “It’s important that we look after our eyes by having regular check-ups with an optician. However, if you find yourself with a sudden urgent eye condition, the CUES can give advice and treatment without delay.
“In most cases, the CUES will be able to treat patients quickly and easily. And, if hospital treatment is needed, the service will arrange an emergency appointment with an eye specialist at a hospital – meaning that patients have access to the right care straightaway.
“In the Black Country, there is a hugely talented workforce in primary care opticians who have the equipment and skills required to assess, diagnose and where necessary, treat eye problems. The CUES is a great example of providing more efficient care closer to home by minimising delays and reducing the need for hospital visits, and I would encourage people to access this service if they need urgent eye treatment.”
People can book an assessment with the Community Urgent Eyecare Service online.
You may also be referred or redirected to the service by another health care provider such as a GP, local pharmacist, optician, NHS 111 or A&E.
The self-referral service is coordinated by Primary Eyecare, the largest single not-for-profit primary eyecare lead provider in England.
-
Report -
On this occasion we carried out a project looking at the Accessible Information Standard to ensure it meets the needs of people with sensory impairment.
Guidance from NHS England states:
‘From 1 August 2016 onwards, all organisations that provide NHS care and/or publicly-funded adult social care are legally required to follow the Accessible Information Standard.’
‘The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.’
This report is a local sample of service user experiences and views.
Available as a PDF and Word document which can be read aloud.
-
Report -
Teenage pregnancy was chosen as one of our priority projects for 2023-2024. We met with Local Authority staff and from this meeting it was clear most of the work we would be undertaking would be around communication, which is something we had already covered in our Young Persons Communication Around Health and Social Care Services Report. We then met with Walsall Teenage Pregnancy Lead; from this we were invited to engage with young people who are currently attending 2 programmes that are running in Walsall, Teens & Toddlers and Thrive. -
News -
Thanks to people for sharing their experiences of using the Walsall Urgent Treatment Centre. -
Report -
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. -
Report -
The report is for Healthwatch Walsall to find out what its work focus for engagement and research should be for the coming year -
Report -
Walsall CCG carried out a consultation on the future of Urgent Care Services in the area. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
Report -
A Healthwatch Report for the Black Country and West Birmingham Sustainability and transformation plans (STPs). -
Report -
The engagement with young people was carried out through face-to-face engagement with training providers in Walsall and general outreach. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their issues. -
Report -
A copy of our public meeting/ minutes -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations, and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations, and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires. -
Blog -
Throughout our work, we gather information about health inequalities by speaking to people whose experiences aren’t often heard. -
Advice and Information -
As a consumer champion for the public, Healthwatch Walsall (HWW) regularly listens to experiences about unsatisfactory care and signposts to the most appropriate complaints handler. -
Report -
On the 3rd of March Healthwatch Walsalls, First Friday Focus meeting was around bereavement services. Download a summary of that meeting. -
Report -
A copy of our public meeting/ minutes. -
News -
The latest NHS data shows that a record number of people are waiting for care. However, our new research indicates that there is also a hidden waiting list, and more needs to be done to understand what it's like for people trying to get referred.
New NHS data indicates that over seven million people are on waiting lists for specialist clinical care or surgery.
-
News -
COMMUNITY OUTREACH LEAD - £24,000 PER ANNUM
37 HOURS PER WEEK, FIXED TERM TO END MAY 2024
Healthwatch Walsall is the local health and social care champion for the people of Walsall. We make sure that NHS leaders and other decision makers hear peoples’ voices about the services and care they receive. We are looking to recruit an enthusiastic, experienced and self-motivated individual to be our Community Outreach Lead in Walsall. The individual will work flexibly from both the home base and the Healthwatch Walsall office, with the need to travel extensively across the Borough. The successful individual will work closely with the Healthwatch Walsall team to ensure that the views of Walsall people from all communities about NHS services, children’s and adults social care are captured and recorded. The role entails meeting people, often going to where people are naturally around in their day to day lives and striking up conversations to find about peoples experiences. If you are comfortable doing that then this is the role for you. -
Report -
Our Enter and View Report on Blakenall Family Practice is now available. The visit took place in March 2023. If you would like a paper copy of the report sent to you please call 0800 470 1660. -
News -
Our Healthwatch Advisory Board - Public Meeting Minutes are now available. 18th April 2023. -
News -
Yes, it will be on Tuesday 17th October from 11.00 am till 2.30 pm.
The meeting venue is Ryecroft Community Hub, 28 New Forest Rd, Walsall WS3 1TR.
This is an opportunity for you the public to meet the team and to find out the work we have been doing and are currently undertaking.
We will present our Annual Report 2022/2023 as well as give an update on our 2023/2024 work projects.
There will be guest speaker(s) and advice and information from support organisations. -
Report -
To read download a copy.