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On this occasion we have carried out a project that looks at the experiences of people accessing services that support people with Learning Disabilities and/or Autism in the community -
Report -
We wanted to find out what is important to young people when accessing Health and Social Care services, what they feel is missing and give young people an opportunity to have their voices heard. -
News -
The young person's communication project is aimed at young people aged 14-24 to find out their experiences and challenges in accessing health and social care services and whether young people are aware of alternative options for primary care services. We are conducting this survey to find out what barriers young people are faced with and what could help improve this for them. -
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Have you had an issue communicating with a professional? Have you had issues accessing health services? A campaign for and by young people in Walsall
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Advice and Information -
Please note the directory was published prior to COVID-19. Some contact details may have changed.
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Advice and Information -
Free 60 minute bookable support sessions with a specialist autism advisor with
lived experience. Person centred, online support sessions, providing
information and guidance for pre and post diagnosed autistic adults
and their families living in the Black Country.
To see the available dates and times and for booking
information please visit: www. autismwestmidlands.org.uk/events/
For more information please contact Sue: E:suemorris@autismwestmidlands.org.uk -
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Here is our Spring Newsletter filled with information, updates, and messages from our partners. -
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Reflexions is a Mental Health Support Team (MHST), that are a service that helps increase access to mental health
support for children and young people in schools. -
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he launch of our Joint Forward Plan comes as the Black Country ICB and the ICS celebrate its one-year anniversaries. In the last 12 months, we have already achieved a great deal by working in partnership with organisations in the health and care sector. However, there is no question that this is a challenging time for health and care services, which is why our plan recognises the collective strength in working together to resolve our shared challenges and describes our ambition to improve quality and outcomes for people who use our services.
This plan is just the start of our journey and I look forward to working with you to bring it to life and make a real difference to the health of people in the Black Country.
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Childhood vaccinations video - English -
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If you do not have the power to make certain decisions, a lasting power of attorney keeps those decisions with the people you trust.
Start a conversation today.
#YourVoiceYourDecision @OPGGovUK
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A brief outline of some of the themes and issues that patients have faced using Walsall Services during July 2023. Also, things that you can get involved with! -
News -
Thank you to those who attended our Annual Public Meeting.
But now we need your assistance. Start the conversation... -
News -
Dental services across the West Midlands are commissioned by the Office of the West Midlands, on behalf of NHS Birmingham and Solihull Integrated Care Board (ICB) and NHS Black Country ICB.
We want to know what’s important to you when accessing orthodontic treatment. Whether you’ve recently had orthodontic treatment, or simply want your voice heard, your input is vital for helping us shape how these services are provided in the future.
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To help focus our work projects for 2024/25. We need you, the Walsall public, to take part and answer a small number of questions. What you say could help reshape services to improve the service user experiences in the future. Make a difference today! -
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CHILDREN & YOUNG PEOPLE’S VOICE SURVEY -
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Ideas Made Real is for young people aged 16-24 to turn their social action projects and community ideas into reality. Each successful young person will receive an award of up to £8,000 and expert support from United By 2022’s youth team to bring their project to life. Whether it's addressing homelessness, promoting mental
health awareness, or improving their surroundings, Ideas Made Real is designed by young people, for young people. Ideas Made Real is part of our GEN22 programme and last year’s projects won a national award.
To celebrate the West Midlands turning 50 this year, Ideas Made Real will hand the reins over to young people to create lasting impacts in their neighbourhood, their community and their home. If you have ever felt that no-one is doing anything about an issue that you care about, then this is for you. Previous participants say that Ideas Made Real made them feel confident and connected, and proud they made a difference for a community important to them, or in the place they call home. -
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The Community Urgent Eyecare Service (CUES) is a free NHS service for anyone who is experiencing emergency eye care problems and is registered with a GP in the Black Country.
The symptoms that can be treated by the service includes:
• red or painful eye or eyelids
• recently occurring flashes and floaters
• recent and sudden loss of vision
• a foreign body in the eye.
Adults and children can use the service, which is available via participating opticians across the Black Country, without the need for a GP referral.
This service is not an eye test and does not cover long standing or major eye conditions such as such as cataracts, diabetic retinopathy or glaucoma. Those who have one of these conditions should contact their optometrist or hospital eye service directly for advice in the usual way.
Sarb Basi, Director of Primary Care for the NHS Black Country Integrated Care Board, said: “It’s important that we look after our eyes by having regular check-ups with an optician. However, if you find yourself with a sudden urgent eye condition, the CUES can give advice and treatment without delay.
“In most cases, the CUES will be able to treat patients quickly and easily. And, if hospital treatment is needed, the service will arrange an emergency appointment with an eye specialist at a hospital – meaning that patients have access to the right care straightaway.
“In the Black Country, there is a hugely talented workforce in primary care opticians who have the equipment and skills required to assess, diagnose and where necessary, treat eye problems. The CUES is a great example of providing more efficient care closer to home by minimising delays and reducing the need for hospital visits, and I would encourage people to access this service if they need urgent eye treatment.”
People can book an assessment with the Community Urgent Eyecare Service online.
You may also be referred or redirected to the service by another health care provider such as a GP, local pharmacist, optician, NHS 111 or A&E.
The self-referral service is coordinated by Primary Eyecare, the largest single not-for-profit primary eyecare lead provider in England.
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On this occasion we carried out a project looking at the Accessible Information Standard to ensure it meets the needs of people with sensory impairment.
Guidance from NHS England states:
‘From 1 August 2016 onwards, all organisations that provide NHS care and/or publicly-funded adult social care are legally required to follow the Accessible Information Standard.’
‘The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.’
This report is a local sample of service user experiences and views.
Available as a PDF and Word document which can be read aloud.
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Teenage pregnancy was chosen as one of our priority projects for 2023-2024. We met with Local Authority staff and from this meeting it was clear most of the work we would be undertaking would be around communication, which is something we had already covered in our Young Persons Communication Around Health and Social Care Services Report. We then met with Walsall Teenage Pregnancy Lead; from this we were invited to engage with young people who are currently attending 2 programmes that are running in Walsall, Teens & Toddlers and Thrive. -
Advice and Information -
Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps. -
Report -
Hospital discharge refers to when a person leaves the hospital once they have recovered. -
Report -
The Accident and Emergency (A&E) Workstream of Healthwatch Walsall carried out a survey in the Accident and Emergency Department of Walsall Manor Hospital during May 2016 -
Report -
For most people who are admitted to hospital there are no serious long-term implications from their admission and no need for ongoing social care support once discharged. -
News -
We want to understand how social work can help improve older people's lives. -
Report -
A copy of our Annual Public Meeting presentation -
Report -
A copy of our public meeting/ minutes. Agenda plus 4 documents enc. -
Report -
A copy of our public meeting/ minutes -
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A copy of our public meeting/ minutes -
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Healthwatch Walsall Advisory Board (HAB) Meeting held on Friday 6 August 2021 02:15 p.m. Virtual online digital platform Zoom -
Report -
Healthwatch Walsall Advisory Board (HAB) Meeting held on Monday 19 April 2021 02:15 p.m.
Virtual online digital platform Zoom
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Report -
Healthwatch Walsall Advisory Board (HAB) Meeting held on Thursday 4 February 2021 11:15 a.m.
Virtual online digital platform Zoom.
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Report -
Healthwatch Walsall Advisory Board (HAB) Meeting held on Thursday 23 July 2020, 2.00 p.m.
Virtual Meeting -
News -
Your monthly catch-up on health and social care experiences, topics, and themes, and useful information. -
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Your monthly catch-up on health and social care experiences, topics, and themes, and useful information. -
News -
Your monthly catch-up on health and social care experiences, topics, themes, and useful information. -
News -
An NHS guide to... -
News -
Your monthly catch-up on health and social care experiences, topics, and themes, and useful information. -
News -
A specialist project that pulls together the support and how to access it when needed. -
News -
Information of support for those who feel isolated. Available support and services. -
News -
Part of our Walsall Together work -
Report -
Heart disease remains as one of the major causes of premature death in Walsall. There have
been several reports produced locally by Public Health Walsall that evidence this but there is
also other intelligence published by Public Health England e.g., CVD primary care intelligence
pack (2021). We understand that a range of factors heighten the risk of heart disease and
that generally premature deaths from this disease tend to be in the more deprived areas of
Walsall where risk factors that can cause heart disease are more prevalent. As background
data to support this report we have obtained some summary information from our local
Public Health department as well as undertaking a limited analysis of the CVD primary care
intelligence pack 2021 and this follows. -
Report -
115,000 people a year die from lung disease in the UK, equivalent to 1 person every 5
minutes, and every day, 1500 people are newly diagnosed with lung disease. Moreover, the
health outcomes for people with lung disease have not improved over the last 10 years to the
same extent as other diseases such as cardiovascular disease and cancer. The mortality rate
(the number of people per 100,000 dying) of people aged under 75 from respiratory disease
in Walsall is 48.1, which is significantly worse than the national rate of 34.2.
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There were 5040 emergency hospital admissions for respiratory disease in 2018/19 in
Walsall. Hospital admissions due to respiratory conditions are a major factor in the winter
pressures faced by the NHS and lung disease costs the UK more than £11 billion per year
including the impact on the NHS (£9.9bn), and wider economy through working days lost
(£1.2bn). -
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This report is the culmination of engagement work undertaken and co-ordinated by Paul Higgitt,
Senior Engagement Lead, Healthwatch Walsall from the beginning of 2020 when individual patient
stories were recorded followed by three virtual patient engagement events held during June and July
2020. This work has been supported throughout by Phil Griffin, Walsall Together Service User Group
Chair. A significant number of diabetes patients have been involved in this work and there has also
been some input from Diabetes Specialist Nurses and also Diabetes UK. -
News -
Our seasonal update contains service information and messages as well as what we have been up to and what you told us. -
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The beginning of May is upon us and where is the year going? It’s great that we are now out and about in the Borough, being able to meet up
with new and old faces again and as we continue with our engagement program, we look forward to meeting more of you to hear about your health and social care experiences. -
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Our Autumn newsletter has just dropped.
With useful information and support opportunities.