-
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during October 2023.
Also, things that you can get involved with! -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during Novmeber 2023.
Also, things that you can get involved with! -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during December 2023.
Also, things that you can get involved with! -
News -
A callout to anyone who has used the NEW Emergency and Urgent Care Centre at Walsall Manor Hospital.
Share your experience, call us on 0800 470 1660 or Email: info@healthwatchwalsall.co.uk -
News -
Parents across the Black Country are being urged to make sure children are up to date with their measles, mumps and rubella (MMR) jab, following an increase in measles in the West Midlands.
Measles is a highly infectious disease which can lead to serious complications such as severe lung infections and inflammation of the brain. It also damages and suppresses the whole immune system, meaning children can be left much more susceptible to catching other illnesses.
It can spread quickly among communities, such as schools and nurseries, if children have not had two dose the MMR vaccine.
Symptoms of measles include:
• high temperature
• runny or blocked nose
• sneezing
• cough
• red, sore, watery eyes
• rash, which usually appears a few days after cold-like symptoms (sometimes it starts around the ears before spreading to the rest of the body).
All children are invited for their first MMR vaccine on the NHS when they turn one. The second dose is given when they reach three years and four months of age. Having two doses of the vaccine provides the best protection against MMR.
Adults and older children can also be vaccinated at any age if they have not been fully vaccinated before and are being encouraged to come forward if they haven’t had two doses.
The NHS has created a video of a local infection prevention nurse sharing the symptoms of measles to look out for and the ways to keep your child safe with the MMR vaccine.
-
Advice and Information -
Learn new skills to help you to cope with your caring situation. -
News -
With the start of the new school term and the continuing rise in measles cases across the West Midlands, parents and carers in Walsall are being urged to ensure their children are up to date with their vaccinations such as MMR (measles, mumps and rubella) as soon as possible. -
News -
Useful information and support -
Report -
Healthwatch Walsall was successful in a bid for a microgrant from the Black Country ICB to
undertake engagement with the homeless and rough sleepers in the Borough of Walsall. The
aim of the work was to ascertain the views around planned and urgent care.
-
News -
If this is you? Or a loved one? Get in touch. Tel: 0800 470 1660 or email: info@healthwatchwalsall.co.uk -
Advice and Information -
Guidance, information and vaccination information. -
Report -
Read or download a copy.
One download is a PDF and the other in Microsft Word format. -
News -
The Dementia Needs Assessment is being developed by Walsall Council in partnership with the NHS Black Country Integrated Care Board (ICB). The aim is to understand the needs of Walsall residents with Dementia and those caring, supporting or working with them.
A community survey is currently live for anyone who has contact with the public as part of their work or volunteering role in the community. Responses will help the Council and the ICB understand resident needs, whether services are meeting these needs, gaps in support, areas for improvement, and information, knowledge, and training needs.
The Council would like to hear from anyone who comes into contact or support people with dementia. For example, libraries, community services, places of worship, carers support and dementia care. The survey takes approximately 10 minutes to complete and can be completed by going to the survey page for Dementia Needs Assessment 2023: Community Survey. Alternatively you can scan the barcode in the attached poster.
For more information or to request the survey in an alternative format, please
email MWwalsall@walsall.gov.uk. -
News -
In June 2023, the NHS Black Country Integrated Care Board (ICB) published the local NHS Joint Forward Plan, describing how NHS organisations in the Black Country will work together with other partners, including Local Authorities and the community and voluntary sector, to arrange and provide services to meet the needs of local people.
The following five priority areas were set out in the plan:
Priority 1- Improving access and quality of services
Priority 2- Community where possible – hospital where necessary
Priority 3- Preventing ill health and tackling health inequalities
Priority 4- Giving people the best start in life
Priority 5- Best place to work.
With the second year approaching, the plan has been updated and a sixth priority - ‘fit for the future’ - has been added. This is to recognise that the Black Country health system needs to change the way it works to embrace the opportunities and meet the challenges it faces. -
News -
Ideas Made Real is for young people aged 16-24 to turn their social action projects and community ideas into reality. Each successful young person will receive an award of up to £8,000 and expert support from United By 2022’s youth team to bring their project to life. Whether it's addressing homelessness, promoting mental
health awareness, or improving their surroundings, Ideas Made Real is designed by young people, for young people. Ideas Made Real is part of our GEN22 programme and last year’s projects won a national award.
To celebrate the West Midlands turning 50 this year, Ideas Made Real will hand the reins over to young people to create lasting impacts in their neighbourhood, their community and their home. If you have ever felt that no-one is doing anything about an issue that you care about, then this is for you. Previous participants say that Ideas Made Real made them feel confident and connected, and proud they made a difference for a community important to them, or in the place they call home. -
Advice and Information -
The way to order repeat prescriptions is changing.
Notification to patients of a change in service for repeat prescriptions - please read carefully. (As this applies to specific GP venues as listed below).
From 31 May 2024, you will no longer be able to order repeat prescriptions using the Prescription Ordering Direct (POD) telephone service.
Your GP practice will be taking over the responsibility for your repeat prescriptions.
You can order your repeat prescriptions using one of these methods:
• on the NHS App
• by logging into your NHS account at www.nhs.uk
• by requesting a repeat prescription on your GP practice website
• by contacting your GP practice after 10am, to avoid the morning demand for appointments, for support with your repeat prescription request.
If you are unable to use any of these methods, please contact a member of staff at your GP practice who will be able to discuss your options.
The POD service is currently available to patients registered at the following Modality GP practices in Walsall:
• Collingwood Practice
• Forrester Street Practice
• Harden Health Centre / Blakenall Practice
• Keys Family Practice
• Kingfisher Berkley Practice
• Modality Darlaston Practice
• New Invention Practice
• Pleck Medical Centre.
• St John's Medical Centre.
NHS Black Country Integrated Care Board have provided a set of frequently asked questions explaining why the service is closing, what alternative options you have, and where you can go if you have any questions or concerns.
For more information about the way to order repeat prescriptions, please visit the NHS Black Country Integrated Care Board's website.
-
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during February 2024.
Also, things that you can get involved with! -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during January 2024.
Also, things that you can get involved with! -
News -
The Community Urgent Eyecare Service (CUES) is a free NHS service for anyone who is experiencing emergency eye care problems and is registered with a GP in the Black Country.
The symptoms that can be treated by the service includes:
• red or painful eye or eyelids
• recently occurring flashes and floaters
• recent and sudden loss of vision
• a foreign body in the eye.
Adults and children can use the service, which is available via participating opticians across the Black Country, without the need for a GP referral.
This service is not an eye test and does not cover long standing or major eye conditions such as such as cataracts, diabetic retinopathy or glaucoma. Those who have one of these conditions should contact their optometrist or hospital eye service directly for advice in the usual way.
Sarb Basi, Director of Primary Care for the NHS Black Country Integrated Care Board, said: “It’s important that we look after our eyes by having regular check-ups with an optician. However, if you find yourself with a sudden urgent eye condition, the CUES can give advice and treatment without delay.
“In most cases, the CUES will be able to treat patients quickly and easily. And, if hospital treatment is needed, the service will arrange an emergency appointment with an eye specialist at a hospital – meaning that patients have access to the right care straightaway.
“In the Black Country, there is a hugely talented workforce in primary care opticians who have the equipment and skills required to assess, diagnose and where necessary, treat eye problems. The CUES is a great example of providing more efficient care closer to home by minimising delays and reducing the need for hospital visits, and I would encourage people to access this service if they need urgent eye treatment.”
People can book an assessment with the Community Urgent Eyecare Service online.
You may also be referred or redirected to the service by another health care provider such as a GP, local pharmacist, optician, NHS 111 or A&E.
The self-referral service is coordinated by Primary Eyecare, the largest single not-for-profit primary eyecare lead provider in England.
-
Report -
On this occasion we carried out a project looking at the Accessible Information Standard to ensure it meets the needs of people with sensory impairment.
Guidance from NHS England states:
‘From 1 August 2016 onwards, all organisations that provide NHS care and/or publicly-funded adult social care are legally required to follow the Accessible Information Standard.’
‘The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.’
This report is a local sample of service user experiences and views.
Available as a PDF and Word document which can be read aloud.
-
Report -
Read or download a copy.
One download is a PDF and the other in Microsft Word format. -
News -
Packed full of updates, reports and information from our partners about your health and social care services -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during March 2024.
Also, things that you can get involved with! -
Report -
The former A & E department at Walsall Manor Hospital has been relocated and renamed the Urgent and Emergency Care Centre, integrating both emergency care and the Urgent Treatment Centre in one place.
Last year Healthwatch Walsall was pleased to have been contacted by Walsall Manor Hospital Trust to invite two cohorts of service users from our sensory loss and disability groups to visit the new department during the latter stages of its construction. The purpose of this was for the Trust to hear firsthand the views of these groups with regards to the suitability of the facilities. Following on from this and six months after the opening of the new Urgent and Emergency Care Centre, Healthwatch Walsall wanted to hear from patients directly to find out about how the new facilities and services were working for them. -
News -
Ahead of World Asthma Day (Tuesday 7 May), people in the Black Country are being reminded of the signs and symptoms of asthma.
World Asthma Day is organised by the Global Initiative for Asthma (GINA), which aims to improve asthma awareness and care. This year’s theme is ‘Asthma Education Empowers’ and focuses on the importance of empowering people with asthma with the appropriate education to manage their condition and to recognise when to seek medical help.
Asthma is a common lung condition that causes breathing difficulties. It affects people of all ages and often starts in childhood, although it can also develop for the first time in adults.
The main symptoms are a whistling or wheezing sound when breathing, a feeling of breathlessness, a tight chest and coughing. The symptoms tend to vary and can sometimes get worse - this is commonly known as an asthma attack.
The NHS has created a video of a local GP sharing important tips of how to recognise an asthma attack, particularly in children, which can be viewed on YouTube.
Dr Atul Gulati, Clinical Director Respiratory Medicine at The Royal Wolverhampton NHS Trust, said: “World Asthma Day provides the perfect opportunity to raise awareness of asthma including the signs and symptoms to look out for and the importance of seeking help.
“Everyone’s asthma is different, and people may have several triggers. Some of the most common triggers include having a cold or flu, exposure to air pollution, tobacco smoke, house dust mites, animal fur, or grass and tree pollen.
“Whilst the severity of symptoms varies from person to person, asthma is a serious condition so it’s really important that you don’t ignore symptoms and seek medical advice straight away if you’re concerned.”
To help raise awareness of asthma management in children, the NHS Black Country Integrated Care Board (ICB) has also launched its Asthma Friendly Schools initiative which encourages all schools in the Black Country to welcome children with asthma and support them to proactively manage their asthma, both at home and school, so they don’t miss out.
Lisa Cummings, Queens Nurse and Asthma Practitioner in the Children and Young People’s Asthma Team for the NHS Black Country ICB, said: “Asthma is a common but very serious, and sometimes life-threatening, medical condition which affects one in 11 children in the UK.
“We know that asthma that is poorly controlled can not only impact physical health but also psychological health and educational attainment, and so our aim is to ensure that every child with asthma can go to school and fully participate in all elements of school life.
“Our Asthma Friendly School programme recognises the important role that schools play in the health and wellbeing of children, which is why we are encouraging all local schools in the Black Country to take part. The initiative aims to improve the care of pupils with asthma by raising awareness through information, training and support for school staff, as well as pupils, parents and carers.”
-
News -
This May Measure Month (MMM), eligible people in the Black Country are being reminded to visit their local pharmacy for a blood pressure check.
Led by the International Society of Hypertension, MMM is an annual global screening campaign which aims to educate people on the importance of having their blood pressure checked regularly, as raised blood pressure is the number one cause of preventable death worldwide.
High blood pressure, also known as hypertension, is a serious condition where your heart is made to consistently work harder to pump blood around your body.
It often has no symptoms and can increase your risk of a number of serious and potentially lifethreatening conditions such as heart disease, heart attack, stroke, heart failure, kidney disease and dementia.
People who might be more at risk of having high blood pressure include those who:
• are overweight
• do not do enough exercise
• drink too much alcohol or coffee (or other caffeine-based drinks)
• smoke
• have a lot of stress
• eat too much salt and not enough fruit or vegetables
• are over 65 years old
• are of Black African or Black Caribbean descent.
All adults over 40 years old are advised to have their blood pressure checked at least every five years.
In the Black Country it is estimated there are around 75,000 people with undiagnosed hypertension and so the NHS is reminding people aged 40 and over who haven’t had a blood pressure check in the last six months to come forward.
Dr Sunil Nadar, Clinical Lead Cardiologist at The Dudley Group NHS Foundation Trust and MMM National Lead for England, said: “High blood pressure rarely has any symptoms which is why it is called the ‘silent killer’. It can significantly raise your risk of a life-threatening heart attack, heart failure, or stroke, and the only way to know you have the condition is to get your blood pressure measured.
“High blood pressure can often be prevented or reduced by eating healthily (especially reducing salt in the diet), maintaining a healthy weight, taking regular exercise, drinking alcohol in moderation and not smoking. Some people with high blood pressure will also need to take one or more medicines to stop their blood pressure getting too high – what works best is different for each person.
“Checking your blood pressure is quick, simple and painless, and it could save your life. So, if you don’t know what your blood pressure is, May is the time to find out.” Selected community pharmacies across the Black Country offer a free blood pressure check service for people aged 40 and over with no previous history of high blood pressure. You can find a pharmacy that offers free blood pressure checks near you on the NHS website.
Stephen Noble, local pharmacist and Chief Officer of the Community Pharmacy Dudley, said: “May Measure Month is a great opportunity for raise awareness of high blood pressure and the importance of having a blood pressure check.
“If you’re aged 40 and over and you’re not already being monitored by a doctor, you can quickly and easily get your blood pressure checked by going into your local pharmacy. It’s a free, simple and non-invasive test, conducted in privacy, and you don’t need to book in advance.
“Depending on the result, the pharmacist might give you advice to support healthy living, give you a blood pressure monitor to take home with you and return later, or advise you to see a GP. Your blood pressure readings are also sent to your GP so your health records can be updated.” -
News -
People in the Black Country are being reminded to order any repeat prescriptions they may need ahead of the spring bank holiday (Monday 27 May).
GP practices and pharmacies will have limited opening hours over the bank holiday weekend, making it more challenging for people to access medicines at short notice and may lead to a delay in getting your medication.
Every bank holiday, NHS 111 sees an increase in people getting in touch about repeat prescriptions. Waiting and using emergency or urgent services over the spring bank holiday puts added pressure on already busy services.
To avoid this and to ensure health is not put at any unnecessary risk, people are being asked to submit any repeat prescriptions that are due for renewal by Friday 17 May to make sure there is enough time for them to be processed and dispensed.
Dr Ananta Dave, Chief Medical Officer for the NHS Black Country Integrated Care Board, said: “The time leading up to a bank holiday weekend can be busy for the NHS. By ordering medicines as soon as possible, it allows enough time for it to be processed and dispensed and helps avoid a last-minute rush. “If you take any medicine on a regular basis to help manage a long-term condition such as high blood pressure, diabetes, or asthma, now is the time to check that you have enough medication left to last you over the upcoming spring bank holiday. “Keeping your medicine cabinets stocked, knowing when your GP practice is open, and planning for repeat prescriptions that are due will ensure you can make the most of the long weekend. “The easiest way to order repeat prescriptions is via the NHS App or through your GP practice website. If you do not have access to GP online services, you can phone your GP practice to order prescriptions.”
Most repeat medication requests can be made online, via local practice websites or through the NHS App. People who do not use the internet can approach their practice to access their prescriptions.
If people feel unwell over the bank holiday weekend, but it’s not life threatening, they can contact NHS 111 online at 111.nhs.uk or by calling 111.
NHS 111 can help direct people to the most appropriate local health service if they aren’t sure where to go – this could include an out of hours GP, a pharmacy, a local NHS walk-in centre, ora hospital accident & emergency (A&E) department.
Urgent and emergency care services will also be open as normal over the long weekend. People should only call 999 or attend A&E services in the event of an emergency. -
News -
Under proposals from the Black Country Provider Collaborative (BCPC) – made up of The Royal olverhampton NHS Trust, Walsall Healthcare NHS Trust, Sandwell and West Birmingham Hospitals NHS Trust and The Dudley Group NHS Foundation Trust – Urology cancer patients will have their surgery at one designated centre, depending on their illness. An overview of the proposals is below:
Surgery for renal/kidney cancer patients would take place at Russells Hall Hospital in Dudley, which would become a specialised renal/kidney surgical centre, including robotic surgery. This would create the capacity for an additional approximately 170 robotic surgical procedures per year, taking the total to up to 300 annually.
Prostate and/or bladder cancer patients’ surgery will continue to be at New Cross Hospital in Wolverhampton, where it is currently undertaken. New Cross would become the urological pelvic surgical centre. With the proposed renal/kidney surgical centre at Russells Hall, additional capacity would be created at New Cross to carry out between 280-421 urological procedures – cystectomies (removal of the bladder) and prostatectomies (partial or complete removal of the prostate) per year.
Patients requiring complex kidney stone surgery would have that undertaken at Sandwell and West Birmingham NHS Trust Hospitals Trust, which would become the complex kidney stone surgical centre. It is anticipated that based on available capacity this will impact 85-132 patients annually.
Patients’ pre and post operative care appointments would still take place at their local hospital.
Dr Jonathan Odum, Chief Medical Officer for the BCPC, said: “We want to ensure all patients across the Black Country are able to receive high quality care in the area. The aim is to improve urological surgical cancer and renal stone service provision, with many positive benefits.”
The benefits include:
Improved outcomes for patients
Improved quality of life through faster access to cancer surgery
Improved satisfaction with level of care and the positive patient experience
Reduction in waiting times, to meet the national cancer targets
Better use of theatre capacity across all four Trusts
Creating more opportunities for patients to access care from Black County Providers, rather than travelling to other areas
Developing a more skilled and experienced workforce, with greater staff retention and recruitment