Make a complaint about Healthwatch Walsall

Advice and Information - 19 April 2024

As a consumer champion for the public, Healthwatch Walsall (HWW) regularly listens to experiences about unsatisfactory care and signposts to the most appropriate complaints handler.
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Engaging Communities Solutions (CIC) is contracted by Walsall Borough Council to deliver Healthwatch Walsall. Individuals and organisations have the right to express their views about the performance of Healthwatch Walsall and the way in which it conducts its business.

Anyone who is dissatisfied with any aspect of the service received by Healthwatch Walsall can make a complaint under Healthwatch Walsall’s complaints policy.  We will treat both concerns and complaints in the same way.  This Policy does not cover:  

1)  Complaints or concerns about the NHS, which should be dealt with through the NHS complaints procedure.

2)  Complaints about the provision of social care services which should be dealt with by Walsall Borough Council complaints procedure.

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Healthwatch Walsall Complaints Policy 2024
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NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved for you and your loved ones, both in the area you live in and across the country.

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Advice and Information