As a consumer champion for the public, Healthwatch Walsall (HWW) regularly listens to experiences about unsatisfactory care and signposts to the most appropriate complaints handler.
Engaging Communities Solutions (CIC) is contracted by Walsall Borough Council to deliver Healthwatch Walsall. Individuals and organisations have the right to express their views about the performance of Healthwatch Walsall and the way in which it conducts its business.
Anyone who is dissatisfied with any aspect of the service received by Healthwatch Walsall can make a complaint under Healthwatch Walsall’s complaints policy. We will treat both concerns and complaints in the same way. This Policy does not cover:
1) Complaints or concerns about the NHS, which should be dealt with through the NHS complaints procedure.
2) Complaints about the provision of social care services which should be dealt with by Walsall Borough Council complaints procedure.
NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved for you and your loved ones, both in the area you live in and across the country.
With temperatures expected to rise over the next few days, people in the Black Country are being advised to take precautions.
The Met Office, in partnership with the UK Health Security Agency (UKHSA), has issued a yellow heat health alert, indicating that high temperatures could pose a risk to health, particularly for older adults, young children, babies, and those with long-term health conditions.
Temperatures are expected to increase over the next few days, with the yellow alert in effect from tomorrow (Friday 27 June) to Tuesday 1 July.
To stay safe and well during this period of hot weather, people are advised to:
Avoid going out during the hottest part of the day (11am–3pm)
• Plan physical activities such as exercise or dog walking for the cooler hours of the
morning or evening
• Keep indoor spaces cool by closing curtains or blinds on sun-facing windows
• Wear light, loose-fitting clothing, sunglasses, and a wide-brimmed hat if you go outside
• Stay in the shade and use sunscreen regularly
• Drink plenty of fluids and avoid excess alcohol
• Check in on elderly relatives, neighbours, and anyone who may be more vulnerable
• Be aware of the signs of heat exhaustion and heatstroke and know when to seek help.
Dr Ananta Dave, Chief Medical Officer for the NHS Black Country Integrated Care Board, said: “It’s vital that we all take sensible steps to stay cool and hydrated, especially as prolonged periods of heat can pose significant health risks. People who are older, very young, or living with medical conditions are particularly at risk, so keeping an eye on those around us is more important than ever.
“The main risks of hot weather include dehydration, overheating, heat exhaustion, and heatstroke. These can also worsen symptoms for people with heart or breathing problems.
“If you or someone else starts to feel unwell, dizzy, weak, or very thirsty, move to a cooler place, rehydrate, and rest. If symptoms persist or get worse, visit NHS 111 online or call 111 for advice.”
Young carers are children and young people aged 8 to 18 who help care for someone in their family because of a mental health illness, physical illness or disability or because of drugs and alcohol issues.
NHS are keen to hear the views and thoughts of women in the West Midlands on breast screening services. So they can look at how and if current services could either be improved or offered more efficiently to increase awareness and attendance once invited to breast screening.
