Through our community engagement activities, data intelligence systems, enter and view programme and our Healthwatch Champions, we continually monitor service delivery through concerns raised, feedback received, and the Healthwatch Public Advisory Group use this intelligence to inform and shape the Healthwatch priorities and activities.
Using our bespoke evidence and insight software and in-house research expertise, we analyse consumer feedback as well as a broad range of data sources to produce evidence and insight reports and information dashboards which can provide trends, statistical and performance analysis of services for use in monitoring and challenging service commissioning and provision.
We use our various sources of intelligence, and our range of powers, including the ability to enter and view provider premises, to investigate where concerns about services have been raised. We promote opportunities for consumer involvement in consultations, service reviews and surveys and actively seek out consumer feedback on their experiences of health and social care services across Walsall. Using our powers to request information we raise issues with and seek answers from commissioners and providers in order to support our investigation of concerns.
Using our evidence and insight reports and data dashboards as a robust evidence base, we challenge commissioners and providers on the quality, access and delivery of health and social care services and ensure that these are acted upon. We always seek feedback on what has been done as a result of our reports, and in turn report this back publicly.
How we help you
If you’ve recently visited your doctor, or local hospital, or used any health and care services in Walsall we want to hear from you.
Whether you’ve had a good or bad experience, we can use your feedback to improve services for everyone and we have the power to make NHS leaders and other care providers listen to what you have to say.
We’re completely independent and impartial and anything you say is confidential. Our service is free, simple to use and can make a real difference to people in Walsall and beyond.
You can download a transcript of this video. If you need this information in a different format please get in touch with us.
Healthwatch Walsall Policies and Procedures
Find out more about how we regulate the running of our organisation. Like most organisations, Healthwatch Walsall has policies to give consistency and regulation around various aspects of employment and governance. Our policies are regularly reviewed and amended if necessary and our current policies are available to download below.
Who delivers our service?
Healthwatch Walsall is delivered by Engaging Communities Solutions (CIC).
Engaging Communities Solutions CIC is registered in England as a Community Interest Company limited by guarantee] and registered in England & Wales.
Gibson House, Hurricane Court, Hurricane Close, Stafford, Staffordshire, England, ST16 1GZ.
Registered company number 08026718.
VAT Registration Number: 136 1459 20.
Find out more at www.weareecs.co.uk