Shape the NHS forward plan 2023

During a general outreach session at Walsall Manor Hospital, we noted a significant queue extending from the phlebotomy department into the main Hospital corridor. Causing access issues to other departments and a potential safety risk. We spoke to two members of Hospital staff who informed us that a large number of unexpected 'walk-in' patients had arrived without appointments, contributing to the congestion. As a result, the department experienced increased pressure, prompting the redeployment of clinical staff and phlebotomists from other Hospital wards to support the service at 002.

We were advised that this is a recurring issue which frequently results in significant delays for patients with pre-booked appointments, including individuals undergoing treatment for cancer. In response to these concerns, we decided to explore this theme further by engaging with patients attending the department. This exploratory work was carried out with the valuable support of three Walsall College students currently undertaking work placements with Healthwatch Walsall.

With the second bank holiday in May approaching, people in the Black Country are being reminded how to access NHS services should they need help over the long weekend.

The late May bank holiday falls on Monday 26 May, and some NHS services – including GP practices and pharmacies - may be closed or operating with reduced hours.

A number of local pharmacies will remain open across the bank holiday weekend, offering advice, prescriptions and treatment for common minor health concerns.

To get involved email: info@healthwatchwalsall.co.uk