We have just launched our latest project survey. Access to Primary Care Mental Health Services from experiences of people of Walsall ethnic minority backgrounds
News - 19 June 2025
This survey is about the knowledge and experiences of people from ethnic minority communities in Walsall accessing and using mental health services in primary care.
Your feedback will be anonymised. Your information is important to us and we need to ensure that it is used appropriately and stored securely.
If you are a person from these communities then take part in a short survey;
NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved for you and your loved ones, both in the area you live in and across the country.
Ahead of the summer bank holiday (Monday 25 August), people in the Black Country are being reminded how to access NHS health services.
Due to the bank holiday some services such as GP surgeries and pharmacies may be closed or working on a reduced service. Selected pharmacies will still be available for prescriptions, nonurgent medical advice, and treatment of common ailments.
People who need medical help that isn’t an emergency should contact NHS 111 in the first instance by visiting 111.nhs.uk or by calling 111.
NHS 111 can help direct people to the most appropriate local health service if they aren’t sure where to go – this could include an out of hours GP, a pharmacy, a local NHS walk-in centre, or a hospital accident & emergency (A&E) department.
Dr Ananta Dave, Chief Medical Officer for the NHS Black Country Integrated Care Board, said: “We know that sometimes people can feel unsure about where to go for help if they become unwell over a bank holiday weekend.
“A number of pharmacies will remain open over the bank holiday weekend and should be your first port of call for any minor health concerns. Pharmacists are able to offer clinical advice and can now supply medicines for a number of conditions, without the need for a GP appointment or prescription.
“If you need urgent medical help over the long weekend, contact NHS 111 in the first instance and they will direct you to the most appropriate service for advice or treatment.
“While we hope that everyone enjoys the long weekend, if you’re feeling unwell it’s vital that you seek appropriate help. The NHS continues to be here for you so please don’t hesitate to come forward.”
A&E departments and 999 are there to treat the most serious and life-threatening conditions. If you are feeling unwell and it is not an emergency, contact NHS 111.
The NHS in the Black Country has issued important guidance as temperatures climb this
week.
The Met Office, in conjunction with the UK Health Security Agency (UKHSA), has issued an amber heat alert as temperatures are set to rise this week, with people advised to take extra care in the heatwave conditions.
Over the next few days temperatures across the Black Country are predicted to reach up to 30 degrees Celsius, with the amber alert in place from Tuesday 12 August to Wednesday 13 August.
Sally Roberts, Chief Nursing Officer for the NHS Black Country Integrated Care Board (ICB), said: “While many of us enjoy the sunshine and warmer weather, high temperatures can pose serious health risks, especially for older adults, young children, and people with existing health conditions. These groups are less able to regulate body temperature and are more vulnerable tooverheating, heat exhaustion, and even heatstroke.
“It’s also important we look out for one another. Check in on elderly neighbours, friends, or family members who may need extra support during periods of prolonged heat. A small act of kindness can go a long way.
“By taking these simple steps, we can help ensure that everyone stays safe, comfortable, and well during the warmer months.”
“Many of these heat-related illnesses are preventable with a few simple precautions. Try to stay indoors during the hottest part of the day, usually between 11am and 3pm. Keep hydrated by drinking plenty of cool fluids, avoid sunburn by applying sunscreen regularly, and seek shade whenever possible. If you need to go out, take water with you and wear light, loose-fitting clothing. At home, keep indoor spaces cool by closing blinds or curtains in sun-facing rooms.
If you, or others, start to feel unwell, move out of the heat immediately and drink some water to If you, or others, start to feel unwell, move out of the heat immediately and drink some water to rehydrate. If you feel dizzy, weak, or have a headache and intense thirst, visit NHS 111 online or call 111 for more advice.
rehydrate. If you feel dizzy, weak, or have a headache and intense thirst, visit NHS 111 online or call 111 for more advice.
People in the Black Country are being reminded to order any repeat prescriptions they may need ahead of the summer bank holiday (Monday 25 August).
GP practices and pharmacies will have limited opening hours over the bank holiday weekend, making it more challenging for people to access medicines at short notice and may lead to a delay in getting your medication.
Every bank holiday, NHS 111 sees an increase in people getting in touch regarding repeat prescriptions. Waiting and using emergency or urgent services over the bank holiday puts added pressure on already busy services.
To avoid this and to ensure your health is not put at any unnecessary risk, people who take regular prescription medication are being asked to submit any repeat prescriptions that are due for renewal by Friday 14 August to make sure there is enough time for them to be processed and dispensed.
Dr Ananta Dave, Chief Medical Officer for the NHS Black Country Integrated Care Board, said: “We want everyone to enjoy a safe and healthy bank holiday weekend. Running out of your usual medication can be a huge worry and have serious consequences, so it’s important to plan and order any prescriptions you may need over the long weekend.
“The easiest way to order repeat prescriptions is via the NHS App or through your GP practice website. If you do not have access to GP online services, you can phone your GP practice to order prescriptions.
“Bank holiday weekends are always busy times for the NHS, so ordering and picking up a repeat prescription in advance really does help us, help you.”
Most repeat medication requests can be made online, via local practice websites or through the NHS App. People who do not use the internet can approach their practice to access their prescriptions.
If people feel unwell over the bank holiday weekend, but it’s not life threatening, they can contact NHS 111 online at 111.nhs.uk or by calling 111. NHS 111 can help direct people to the most appropriate local health service if they aren’t sure where to go – this could include an out of hours GP, a pharmacy, a local NHS walk-in centre, or a hospital accident & emergency (A&E) department.
Urgent and emergency care services will also be open as normal over the long weekend. People should only call 999 or attend A&E services in the event of an emergency.
