Intel report January to February 2020

Report - 20 February 2020

Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns.

During the period January – February 2020 Healthwatch Walsall have collated patient experiences into a user-friendly intelligence report. In addition, we have received service user experiences/feedback via our new web-based services ‘Feedback Centre’ and since its inception in late November we have received over 88 experiences/comments shared across NHS and Social Care Services. 

In total, we have gathered 454 comments or experiences from service users in Walsall over the last two month period. The number has been collated from our outreach, online service feedback centre and surveys completed.

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FINAL-January-February-2020-Intel-report
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NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved for you and your loved ones, both in the area you live in and across the country.

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