Our complaints process

Report - 19 April 2024

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

We aim to provide the best possible service, but we do not always get it right.

We welcome your feedback to help us improve our work and to make sure we are responding to your concerns as best we can.

We are committed to addressing concerns quickly and giving a full, fair and appropriate response.

Our complaints policy provides more information on our approach and process to resolving complaints about our work.

Downloads

If you need this document in an alternative format? Please contact call 0800 470 1660. Or email: info@healthwatchwalsall.co.uk and request a copy of our complaints policy

 

Downloads

File download
Healthwatch Walsall Complaints Policy Updated September 2024
Download (PDF 129 KB)

Need information you can trust?

There's a lot of jargon and fake news in the world of health and social care. We provide trustworthy information in plain English to help you understand your options.

Find advice and information

You might also be interested in

Insight Report: Patient experience of Phlebotomy services at Walsall Manor Hospital

During a general outreach session at Walsall Manor Hospital, we noted a significant queue extending from the phlebotomy department into the main Hospital corridor. Causing access issues to other departments and a potential safety risk. We spoke to two members of Hospital staff who informed us that a large number of unexpected 'walk-in' patients had arrived without appointments, contributing to the congestion. As a result, the department experienced increased pressure, prompting the redeployment of clinical staff and phlebotomists from other Hospital wards to support the service at 002.

We were advised that this is a recurring issue which frequently results in significant delays for patients with pre-booked appointments, including individuals undergoing treatment for cancer. In response to these concerns, we decided to explore this theme further by engaging with patients attending the department. This exploratory work was carried out with the valuable support of three Walsall College students currently undertaking work placements with Healthwatch Walsall.
Find out more