Healthwatch Walsall Urgent and Emergency Care Centre Report March 2024

The former A & E department at Walsall Manor Hospital has been relocated and renamed the Urgent and Emergency Care Centre, integrating both emergency care and the Urgent Treatment Centre in one place.

Last year Healthwatch Walsall was pleased to have been contacted by Walsall Manor Hospital Trust to invite two cohorts of service users from our sensory loss and disability groups to visit the new department during the latter stages of its construction. The purpose of this was for the Trust to hear firsthand the views of these groups with regards to the suitability of the facilities. Following on from this and six months after the opening of the new Urgent and Emergency Care Centre, Healthwatch Walsall wanted to hear from patients directly to find out about how the new facilities and services were working for them.