News and reports

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We asked the Practice Manager to send any comments about the Enter and Visit that was undertaken and this is what they said.

‘Thanks again to the Healthwatch Team for undertaking the Enter and View visit. The team was accommodating prior to the visit and also attentive to details during conversations with the practice team during the visit. It was beneficial to gain the insights and experience of the Healthwatch Team from the visit and the resulting report. I would also like to thank Tom for his advice and guidance.’

Read our latest work project 2023/2024 report on NHS dental Care services in Walsall.

This project was an agreed piece of work from patients/service user experiences we received during 2019/2020. Patients indicated that they were having difficulties contacting a number of GP surgeries/practices.
Patient intelligence was gathered from various sources: our online service feedback centre, face to face outreach, calls to our Freephone telephone number and our Email info@ account.

It should be noted that this intelligence was gathered and was happening prior to the outbreak of COVID-19

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A brief outline of some of the themes and issues that patients have faced using Walsall Services during July 2023. Also, things that you can get involved with!

A brief outline of some of the themes and issues that patients have faced using Walsall Services during August 2023. Also, things that you can get involved with!

A brief outline of some of the themes and issues that patients have faced using Walsall Services during September 2023. Also, things that you can get involved with!

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Engaging Communities Solutions (ECS) is an organisation that focuses on involving patients and the public in healthcare research and decision-making processes including the delivery of local Healthwatch. In 2019, ECS became part of a team led by Birmingham University to conduct a research project funded by the National Institute for Health and Care Research (NIHR). The aim of the project was to evaluate the use of inter-organizational cooperation to bring about improvements in the National Health Service (NHS) in the UK.

As part of the research, ECS carried out a focus group and interviews that contributed the patient and public voice to the project that evaluated the use of inter-organisational co-operation to make improvements in the NHS. Fieldwork was disrupted by the pandemic which meant that the completion of the research was to some extent delayed, but the report has now been published by the NIHR

Read about our recent visit to Pleck Health Centre on 14th June 2023

A brief outline of some of the themes and issues that patients have faced using Walsall Services during June 2023. Also, things that you can get involved with!

A brief outline of some of the themes and issues that patients have faced using Walsall Services during May 2023. Also, things that you can get involved with!