News and reports

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One download is a PDF and the other in Microsft Word format.

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Provider feedback
The below response was received and added.

We at The Willows were happy to welcome the Healthwatch team into the home.

Face to Face relatives meetings will recommence in February 2024, as recent Zoom meetings were not well attended. The Activities Co-ordinator will be inviting residents to a meeting very soon for discussions and recommendations.

We as a home acknowledge the report and look to make improvements for the well-being of our residents and staff.

Healthwatch Walsall was successful in a bid for a microgrant from the Black Country ICB to undertake engagement with the homeless and rough sleepers in the Borough of Walsall. The aim of the work was to ascertain the views around planned and urgent care.

A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during December 2023.

Also, things that you can get involved with!

A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during Novmeber 2023.

Also, things that you can get involved with!

A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during October 2023.

Also, things that you can get involved with!

Read or download a copy.

We asked the Practice Manager to send any comments about the Enter and Visit that was undertaken and this is what they said.

‘Thanks again to the Healthwatch Team for undertaking the Enter and View visit. The team was accommodating prior to the visit and also attentive to details during conversations with the practice team during the visit. It was beneficial to gain the insights and experience of the Healthwatch Team from the visit and the resulting report. I would also like to thank Tom for his advice and guidance.’

Read our latest work project 2023/2024 report on NHS dental Care services in Walsall.

This project was an agreed piece of work from patients/service user experiences we received during 2019/2020. Patients indicated that they were having difficulties contacting a number of GP surgeries/practices.
Patient intelligence was gathered from various sources: our online service feedback centre, face to face outreach, calls to our Freephone telephone number and our Email info@ account.

It should be noted that this intelligence was gathered and was happening prior to the outbreak of COVID-19

To read and download a copy.

A brief outline of some of the themes and issues that patients have faced using Walsall Services during July 2023. Also, things that you can get involved with!

A brief outline of some of the themes and issues that patients have faced using Walsall Services during August 2023. Also, things that you can get involved with!