News and reports

A report about patient communication with, to and from Walsall Manor Hospital.

Feedback that we received from members of the public about communication at Walsall Manor Hospital, formed the basis of this project. We wanted to take this opportunity to find out about people’s experiences with communication at Walsall
Manor Hospital, assess how patients feel about their experiences, and gather their ideas and concerns so that they can be
represented to key stakeholders.

Healthwatch Walsall Advisory Board (HAB) Meeting held on Monday 19 April 2021 02:15 p.m.
Virtual online digital platform Zoom

Healthwatch Walsall Advisory Board (HAB) Meeting held on Thursday 4 February 2021 11:15 a.m.
Virtual online digital platform Zoom.

Healthwatch Walsall Advisory Board (HAB) Meeting held on Thursday 3 December 2020 11:00 a.m. Virtual online digital platform Zoom

This report is the culmination of engagement work undertaken and co-ordinated by Paul Higgitt,
Senior Engagement Lead, Healthwatch Walsall from the beginning of 2020 when individual patient
stories were recorded followed by three virtual patient engagement events held during June and July
2020. This work has been supported throughout by Phil Griffin, Walsall Together Service User Group
Chair. A significant number of diabetes patients have been involved in this work and there has also
been some input from Diabetes Specialist Nurses and also Diabetes UK.

Healthwatch Walsall Advisory Board (HAB) Meeting held on Thursday 23 July 2020, 2.00 p.m.
Virtual Meeting

Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations, and questionnaires.

17 questions were included in the survey along with open text sections for additional comments to be made.

The project aimed to speak to women who had given birth in the last 12 months.

Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their issues.

On this occasion we have carried out a project that looks at the experiences of people accessing services that support people with Learning Disabilities and/or Autism in the community

To observe the physical environment of the practice. To listen to and capture the experiences of service delivery from patients, relatives and carers. There was no specific intelligence prior to the announced visit.