Repeat Prescription Ordering Hub Evaluation Report

Report - 10 June 2020

17 questions were included in the survey along with open text sections for additional comments to be made.

Healthwatch Walsall was asked by the Walsall CCG Medicines Management Department to assist in the evaluation of the repeat prescription ordering hub 15-month trial piloted in four Modality Practices:

• Forrester St Medical Practice

• Pleck Health Centre

• Modality Darlaston Practice

• Harden Blakenall Medical Centre

Initially, the methodology to be used was by online survey, face-to-face engagement at each of the above practices and a visit to the repeat prescription ordering hub to look at how call handlers dealt with patients. Due to time delays and the outbreak of Covid-19 the evaluation was undertaken by an online survey only for a period of two weeks. There were 36 respondents which is an incredibly low sample size and cannot, therefore, be seen as fully representative. 

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