News and reports

Three focus groups were undertaken in Sandwell, Walsall, and Wolverhampton. One focus group was undertaken in Dudley along with six drop-ins at GP practices.

Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.

Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.

A Healthwatch Report for the Black Country and West Birmingham Sustainability and transformation plans (STPs).

For most people who are admitted to hospital there are no serious long-term implications from their admission and no need for ongoing social care support once discharged.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. We carried out the visit at the request of Adult Safeguarding Walsall CCG.

We collected 86 surveys, conducted one focus group and have gathered information from 16 case studies.

Talk to patients about all aspects of their care and whether this is delivered in a way that promotes their dignity and independence including the ability to make choices about their health and care.