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News and reports

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Local Intelligence Report September to October 2019

Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns.
14 October 2019
Report

Leighswood Residential Home 13th September 2019

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.
30 September 2019
Report
Two women walking next to an ambulance

Do you need help travelling to NHS services?

Find out what support is available to help you when travelling to your GP, hospital or other NHS services.
26 September 2019
Advice and Information
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General Practice Nursing Report - September 2019

Three focus groups were undertaken in Sandwell, Walsall, and Wolverhampton. One focus group was undertaken in Dudley along with six drop-ins at GP practices.
6 September 2019
Report
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Local Intelligence Report July to August 2019

Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns.
6 August 2019
Report

Anson Court Residential Home 19th July 2019

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.
30 July 2019
Report
Dental tools

What should you expect when it comes to care for your teeth?

Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.
24 July 2019
Advice and Information

Healthwatch Walsall Annual Report 2018-2019

Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires.
30 June 2019
Report

Harpers Villas Care Centre 12th June 2019

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.
30 June 2019
Report
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A Healthwatch Report for the Black Country and West Birmingham STP

A Healthwatch Report for the Black Country and West Birmingham Sustainability and transformation plans (STPs).
20 June 2019
Report
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Walsall Manor Hospital Discharge Process May 2019

For most people who are admitted to hospital there are no serious long-term implications from their admission and no need for ongoing social care support once discharged.
15 May 2019
Report
A man and a woman standing looking at the camera

Registering with your GP: understanding your rights

People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.
1 April 2019
Advice and Information

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