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The engagement with young people was carried out through face-to-face engagement with training providers in Walsall and general outreach.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.

A study into the experiences of service users, parents, and carers of the case assessment process.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.

Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.

Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

Three focus groups were undertaken in Sandwell, Walsall, and Wolverhampton. One focus group was undertaken in Dudley along with six drop-ins at GP practices.

Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.

Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires.